Returns & Exchanges

Polène offers a 15-day return window from the date of delivery for all items in their original, unused condition with all protective packaging intact. Our streamlined process ensures your return is handled with the same care and precision as our craftsmanship.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Place the item in its original dust bag and box, ensuring all protective films are attached, and include the printed return authorization form.

• 3.
  Label and Dispatch

  Affix the prepaid shipping label provided via the portal to your package and drop it off at the designated carrier location.

• 4.
  Quality Inspection and Refund

  Once received at our workshop, our team will inspect the item's condition and process your refund to the original payment method within 10 business days.